Shipping & Returns

Please be sure of the item before checkout. Due to most orders going out for shipping the same day and our 24 to 48 hour response time to inquires it is NOT guaranteed changes can be made before the order ships!  For questions or concerns, please contact Customer Care directly at info.boulonguise@gmail.com

Thanks for shopping!

Boulonguise

Shipping:

U.S. Dispatch Time: All orders are shipped the same or next business day.

U.S. Estimated Delivery Time After Order Ships: 2 - 5 Business Days

U.S. Tracking: https://www.usps.com/

****ORDERS WITH PRESCRIPTION****

  • Orders that contain prescription lenses require 20 to 30 business days to process and ship. 
  • Orders that contain prescription lenses cannot be changed, cancelled, refunded, or exchanged.
  • Orders that contain prescription lenses and cosmetic lenses are not shipped separately. The complete order will be shipped in one package. (If you would like to order prescription and cosmetic lenses and you would prefer to have the cosmetic lenses shipped the same or next day, we advise placing two separate orders. One for your prescription lens, and one for your cosmetic lens.) 

International Delivery: 2 - 8 Weeks (varies country to country)

International Tracking: http://www.17track.net/en

***Due to the sensitive nature of the lenses and safety purposes returns or exchanges are not accepted. Non-Reusable.***

Attention Shoppers: It is very important to make sure the correct shipping address is left at checkout. Orders are shipped to the address as is, addresses are not altered or modified. If the package is returned due to incorrect or insufficient address, a 5.00 reship fee will be applied to send the order a second time.  If the package is mis-delivered to the wrong address due to incorrect address left at checkout it is non-refundable. 

Due to the sensitive nature of the lenses and safety purposes returns or exchanges are not accepted. Non-Reusable.

Please Be Advised:

All photos/videos are meant to be used as a guideline or to give a general impression of how any lens may appear on the eye. The outcome of the lens color will depend solely on each individuals natural eye color.Therefore, the desired outcome or effect of the lens may be achieved but is not guaranteed.  

If a received item is believed to be "Not As Described" or "Not As Advertised" this conclusion must be made BEFORE the lens is opened or worn. All lens come in a transparent container, which allows the lens to be viewed without opening to confirm it is the item that was ordered, the correct color, and without damage. We are happy to exchange or refund items that are in the original condition and packaging that have not been opened.